Communication is key to success—in relationships, in the workplace, as a citizen of your country, and throughout your lifetime. Your ability to communicate comes from experience, and experience can be an effective teacher, but this text and other related business communication courses will offer you a wealth of experiences gathered from professional speakers across their lifetimes.
You can learn from their experiences and become a more effective communicator by learning from their experiences and insight. Business communication can be thought of as a problem-solving activity in which individuals may address the following questions:
- What is the situation?
- What are some possible communication strategies?
- What is the best course of action?
- What is the best way to design the chosen message?
- What is the best way to deliver the message?
In this chapter, we will examine this problem-solving process and help you learn to apply it in the situations you are likely to encounter throughout your career.
1.1: Why Is It Important to Communicate Well?
1.2:What Is Communication – Continued
1.2: What Is Communication – Two Models
1.4: Your Responsibilities as a Communicator
This page titled Overview Chapter 1: Effective Business Communication is shared under a CC BY-NC-SA 3.0 license and was authored, remixed, and/or curated by Anonymous (LibreTexts Staff), from which source content was edited to the style and standards of the Pressbook platform licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License by Brandi Schur.
